Customer Support

Troubleshooting

If MuseSounds libraries revert to MS Basic after an update (either to MuseScore Studio, MuseHub or a MuseSounds Library), please follow th...

MuseSounds libraries revert to MS Basic after an update

If your paid or free MuseSounds have disappeared from MuseScore Studio, please follow this guide to restore your sounds. You should follow...

MuseSounds missing in MuseScore Studio

MuseSounds Issues

In case you get the notification in the library to update to the latest version of MuseHub and the update doesn't apply after pressing dow...

MuseHub MAC Desktop application not updating from the library

We are aware of current issues that are affecting the timing of the playback of MuseSounds within MuseScore Studio and have released a fix...

Playback timing issues with MuseSounds

In the case of a product that you are subscribed to won't open or launch on MuseHub you can follow these steps to try to resolve the issue...

Subscription based products won't launch

If you are experiencing download issues on MAC please follow these instructions:
Quit Muse Hub App
Go to Finder
Hold down option while sel...

macOS: Unable to download products

You can change the install location for downloaded content to a removable volume, such as an external drive.
To do this, macOS may require...

macOS: Installing to a removable volume

The MuseHub application must already be open to authorize/license plugins, applications, and MuseSounds. On macOS 13+, MuseHub will open i...

macOS 12: General

Previously downloaded MuseSounds aren't migrated after installing the new MuseHub. After downloading a new MuseSounds pack from the new Mu...

macOS 12: V1 Migration

After installing MuseHub 2.3+ there is the rare possibility to have two installs of MuseHub on your system (below 2.2 and above 2.3). Plea...

Windows: Duplicate MuseHub Installs

A bug in the updater of MuseHub on Windows, versions 2.3.3, 2.3.4, 2.3.5, 2.3.6 and 2.3.7 means these versions of Musehub cannot automatic...

Windows: MuseHub versions 2.3.3 - 2.3.7 cannot update

If your MuseSounds are not appearing when using MuseSounds Manager (MuseSampler fails to install), make sure you install unzip, this will ...

Linux: Missing unzip dependency

If you are experiencing authorisation issues while using products from MuseHub, please follow this guide to help resolve these issues. 1. ...

Authorisation Issues

Sometimes, you may need to reinstall MuseHub as part of a troubleshooting process.
macOS:

Open MuseHub from the icon in your system bar.
...

Reinstalling MuseHub

The new MuseHub will be available in multiple languages soon, but for now MuseHub is in English only.

Missing Localisations

The Muse Wallet requires a card on file to be topped up. We are working to enable alternate payment methods for the Muse Wallet. It isn't ...

Muse Wallet

If you are seeing the message:
"MuseHub is having trouble connecting. Please check your internet connection and ensure any firewall you ha...

MuseHub is having trouble connecting... Help!

MuseHub is typically running in the background after installing the application, however, the application may have been terminated. 
To re...

MuseHub is no longer running on my computer after installation

MuseHub Issues

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.