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10 comments

  • Matthew Syvread

    Hi Matteo,

    Thanks for reaching out.

    I can't seem to recreate this issue on my machine. Just to check, have you got the most recent version of MuseScore Studio & Muse Sampler installed? It might be worth re-installing first to see if this makes a difference.

    Thanks and all the best,

    Matthew - Muse Sounds

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  • Micrologus

    MuseScore Version 4.4.4. The libraries are all updated.

    How can I update Muse Sampler? 

     

    https://youtu.be/NDd-6Z8qUVQ?si=htjYx-LptcPF4b2h 

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  • Matthew Syvread

    Thanks for the video! I'm afraid that I can't reproduce that behaviour on my local, so not sure what would be causing it off the top of my head.

    The only way to manually force a Muse Sampler update is to uninstall/re-install MuseScore.

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  • Micrologus

    Thank you for your answer. I tried to re-install MuseScore, but it doesn't work. My computer is a Apple iMac (intel) > Ventura 13.7.2.

    Edit: It works on my MacBook Pro M1.

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  • Matthew Syvread

    Interesting. Different OSs/processors shouldn't (as far as I am aware) affect the way that individual Muse Sounds perform. This sounds like it might be a MuseScore issue. I will ask around and see if anyone has any ideas

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  • Matthew Syvread

    If you go to the Diagnostics dropdown and select Muse Sampler -> Check Muse Sampler, do you have the same sampler version on both computers?

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  • Micrologus

    yes, it's the same: 0.100.7

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  • Micrologus

    Now I see the problem is not related to the Organ: I can't use the text for any instrument (and I discovered just now the richness of sounds in the strings on my MacBook, wow!)

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  • Matthew Syvread

    Ah right! This sounds like a MuseScore-related issue. I'd recommend reaching out to their team by raising a ticket here . They'll be a lot better placed to help you on this issue.

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  • Micrologus

    Ok, thanks for the link to the ticket. 

    Best regards.

    Matteo

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