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Muse Hub is currently experiencing payment issues (resolved)

Completed
David
Hub Team
  • Edited

Hi everyone

 Just a note to let you know that Muse Hub is currently experiencing some issues processing payments; the service is under increased load at the moment.

We are working to resolve and will update this notice once the issues are resolved. 

In the meantime, thanks for your patience!

Update: This has now been resolved.

-14

Comments

54 comments

Date Votes
  • Official comment
    David
    Hub Team

    Hi guys,

    This issue has now been resolved. You should now be able to make payments, and continue to use Muse Hub as normal.

    Thank you for your patience whilst we worked to resolve this. The launch sales have been extended until the 15th September to compensate for the time window we were unable to process transactions.

    Once again, thank you for your understanding!

  • Zombles Plays

    Hello, is there going to be a ETA until this problem is fixed?

     

    15
  • Jonas Marshall

    Would also like to know an ETA... I'm very eager to give you money!

    14
  • GLENN JONES

    Any ETA on the fix? I have $$ I want to spend, lol. TIA...

    9
  • Jacob Kamradt

    Any updates on this fix? Really want to use the new virtual drumline integration but I am unable to purchase. I want to give you guys my money lol

    11
  • musino

    Any update yet? I'd really like to purchase some of the stuff while its still on sale.

    9
  • Caleb Alderete

    I would also like to give you my money, please!!!

    9
  • Dylan Couch

    Same I’ve never been so hyped to spend money before

    8
  • Mihai Sorohan

    I really wanted to get the Musescore version of VOXOS, but I can't add any form of payment. Whenever I log in on the hub website and I click on the + on "Manage your cards and payment methods."  It doesn't go to ANY payment provider, it opens a small white window for less than a second, then the window just falls off screen and I get the error message.

    7
  • Mihai Sorohan

    by "payment provider" I mean bank, PayPal, Venmo, Vipps...etc.

    5
  • David
    Hub Team
    • Edited

    Thanks for your patience on this - as you know, unfortunately we're still experiencing issues with payments. We're hoping to have this back up and running as soon as possible. In the meantime, please check back on this thread - we'll post an update here with news as soon as we have it.

    3
  • Óscar Besó
    • Edited

    I hope the discounts don't expire while we are waiting to buy...

    17
  • Esther Gagné

    Hi there,

    I was planning to buy all Berlin libraries available plus a couple from Spitfire tonight but cannot add a payment method either. I hope this can be fixed soon as I do not know when this sale is supposed to end... Let me give you my precious money!

    3
  • Travis Clark

    Also anxiously waiting for this to be fixed so I can give you money, hopefully sooner rather than later!

    5
  • Chris Keating

    I would really like this situation to be resolved. Any status updates? I'm looking to get the Berlin sounds and can't right now.

    3
  • Rifflenoah758829

    I hope this gets fixed soon, but to be fair can anyone really say they are surprised? This is an amazing update, just gotta work out some kinks, give it some time.

     

    -3
  • Jsanzq

    Eager to buy. It seems a wonderful option for the majority of composers.

    3
  • Samuel Miller

    Really hoping to get those sales once payment is fixed

    5
  • Crit

    hi muse group, 

    i am very disappointed to see that even despite the known payment issues, the sales have still been allowed to expire. as a college student with very limited income i was hoping to grab a full suite with those amazing prices but was prevented from doing so due to the aforementioned payment issues. if this was an intentional decision, i am very unhappy. if it was not, please restore the sales when this issue has been fixed! i have been trying to buy every day for three days but to no avail.

    9
  • musino
    • Edited

    I was actually left speechless for a moment realizing that you've allowed the sales to expire while so many people have been unable to purchase due to your unreadiness. Frankly it's unacceptable, the muse hub team should've had this solid and ready to go before you even pushed the update. I hope you take a moment to realize your actions and either extend the sale or ready a proper apology. 

    9
  • Brandon Britt

    Really hoping that the sales are put back up once the payment issues are fixed since we weren't even able to buy anything while they were up.

    9
  • Griffin Mykel

    This a genuine embarrassment for the muse team. I've been a longtime fan and supporter, but going this long with an issue like this and not giving anything to your customers has made me lose a large deal of respect for muse.

    8
  • Travis Clark

    I'm going to agree with previous comments. Unacceptable that a large percentage of us would not be able to take advantage of these sales due to this issue....

    6
  • Jsanzq

    Has anyone managed to put money in their wallet? How?

    1
  • David
    Hub Team

    Hi guys,

    Don’t worry, we will reactivate the sales once the systems are back.

    17
  • Mihai Sorohan
    • Edited

    While it is inconvenient, maybe it's also "embarrassing" or whatnot, I see  A LOT of negative comments from people who totally forget that:
    1. Musescore is a FANTASTIC program, (to me) better than many commercial ones, AND IT'S FREE!!!
    2. MuseHub still work, providing you FREE software (Audacity, Musescore, Mixxx...etc), FREE libraries and  FREE plugins... all this for free.

    ... and people still "lose a large deal of respect", " left speechless", demand "a proper apology", assume "was an intentional decision" and find it "unacceptable".
    Are we as a society THAT entitled and ungrateful?
    Did we completely forget how to say "thanks" and "I appreciate your efforts"?
    Are we all THAT perfect and mistakes free that we're so eager to be the first to pick and throw the first stone?

    3
  • Mihai Sorohan
    • Edited

    So, this being said, BIG THANKS to Hub Team for providing us with this software, BIG THANKS for working to fix the payment issue, and we keep our finger crossed to get it fixed as soon as possible and sales reactivated once the system is back.
    Here, have a pizza from me. 

     

    2
  • Jonas Marshall

    I completely agree with Mihia— this software is amazing, and it still would be, even if there never was a sale! Nobody asked for virtual Drumline, but imo that’s one of the best things they could have done, it just never crossed my mind as a possibility. So thank you to all the developers!

    2
  • Crit

    Mihai,

    Please do understand that every free aspect of MuseScore is greatly appreciated and invaluable as a resource for composition, competing at a very high level with what I would say is its peer in Steinberg's Dorico; several of my comp professors are heavily considering switching to MuseScore in the wake of Finale's sudden demise. However, these complaints are not targeted towards any of those amazing free aspects; this has to do with matters of money and its paid aspects.

    I am glad Muse Hub has responded and said that the sale will be restored, but simultaneously it is necessary to create a sense of urgency and dissatisfaction especially when the only gleanable public statement is on a forum for support. So, I thank the Muse team for making an effort to respond, and I hope that this payment issue is fixed as quickly as it may be.

    I apologize for the wordy response, but as I was quoted in the above string of posts, I felt the need to respond and clarify my intent. 

    4
  • Korronald

    I really hope that you will bring the sale back. What happened is really disappointing.

    4

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