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Cantai is not rendering audio or is reporting online sounds issues

If Cantai is not rendering audio or is reporting online sounds issues, log files are required to complete your support ticket.To help us d...

If Cantai is not rendering audio or is reporting online sounds issues, log files are required to complete your support ticket.

To help us diagnose your issue, please send two files:
• One .log file from MuseHub
• One .zip file from MuseScore Studio

Here are the instructions to find these files

MuseHub log (.log)

MAC

  1. Open MuseHub

  2. From the menu bar, select Help → Show Logs

  3. Open the folder com.muse.musehub

  4. Locate the .log file

WINDOWS

  1. Open MuseHub

  2. Go to Settings (bottom left) and scroll down to Technical → View application logs

  3. Click Open

  4. Locate the .log file

MuseScore Studio log (.zip)

MAC/WINDOWS

  1. Open MuseScore Studio

  2. From the menu bar, select Diagnostics → Save Diagnostic Files

  3. Name the file MSS_yourname

  4. Save the .zip file somewhere easy to find

Please then attach both files (the .log and the .zip) in your reply and send them to us.

Note: If you are experiencing this is and have not opened a support ticket yet, you can create a new support request and attach both files in the attachment section
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